Shipping & Returns

📄 Return & Refund Policy

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1. Return Eligibility

We accept returns within 7 days from the date of delivery/collection, subject to the following conditions:

• Item must be unused, uninstalled, and in original condition

• Original packaging, accessories, manuals, and free gifts must be included

• Proof of purchase (invoice / receipt) is required

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2. Non-Returnable Items

Returns are NOT accepted for:

• Products that have been installed, used, or damaged

• Items with missing packaging or accessories

• Clearance, promotion, or special order items (unless defective)

• Change of mind after installation

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3. Defective or Damaged Items

If you receive a product that is defective, faulty, or damaged upon delivery:

• Please notify us within 48 hours

• Provide photos/videos clearly showing the issue

• We will arrange for inspection, repair, replacement, or refund (subject to brand warranty terms)

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4. Refund Process

• Approved refunds will be processed within 7–14 working days

• Refunds will be made via the original payment method

• Delivery fees are non-refundable unless the return is due to our error

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5. Exchange Policy

• Exchanges are allowed once only, subject to stock availability

• Price difference (if any) must be paid by the customer

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6. Warranty Claims

• All products are covered by manufacturer warranty

• Warranty does not cover physical damage, misuse, water damage, or power surge

• Warranty claims are handled according to brand service centre terms

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7. Return Shipping

• Customer bears return shipping costs unless the item is defective or wrongly delivered

• We recommend using a trackable courier service

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8. Policy Rights

The store reserves the right to:

• Reject any return that does not meet the above conditions

• Amend this policy without prior notice