Store Policy

1. Pricing Policy

• All prices are fixed unless stated otherwise

• Promotions are limited-time and while stocks last

• Prices may change without prior notice

​

2. Payment Policy

We accept:

• Online Transfer

• Debit & Credit Cards

• E-wallets (subject to availability)

• Full payment is required before delivery or collection.

​

3. Delivery Policy

• Delivery timeframe: 3–9 working days (depending on location & stock)

• Delivery fees are non-refundable

• Customer must ensure delivery address & contact details are correct

• Missed delivery due to customer error may incur extra charges

​

4. Installation Policy

• Installation (if applicable) is arranged separately

• Store is not responsible for issues caused by improper installation or site conditions

• Additional charges may apply for extra piping, wiring, or accessories

​

5. Return & Refund Policy

• Returns accepted within 7 days (unused & uninstalled only)

• No refund for used, installed, or damaged items

• Refunds subject to inspection & approval

• Warranty claims follow manufacturer terms

​

6. Warranty Policy

• All products come with manufacturer warranty

• Warranty does not cover misuse, physical damage, water damage, or power surge

• Customer is responsible for warranty registration (if required)

​

7. Reservation & Deposit Policy

• Deposits are non-refundable

• Reserved items must be collected within the agreed timeframe

• Uncollected items may be released without notice

​

8. Customer Responsibility

• Check product model, size, and specifications before purchase

• Ensure product fits location (doorway, cabinet, power point, water outlet, etc.)

​

9. Store Rights

The store reserves the right to:

• Refuse service for unreasonable requests

• Amend store policies without prior notice

• Make final decisions in all disputes